NCAA Cracks Down On Royal Air Maroc, Threatens Suspension Over Passenger Complaints

The Nigerian Civil Aviation Authority (NCAA) has warned that it may recommend the suspension of Royal Air Maroc’s operations in Nigeria over alleged persistent violations of consumer protection regulations and unresolved passenger complaints.....KINDLY READ THE FULL STORY HERE▶

The warning was issued on Thursday by the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, who said the regulator was considering stronger enforcement measures after the airline allegedly failed to address issues for which it had already been sanctioned in 2025.

According to Achimugu, the authority is prepared to push for the suspension of the Moroccan carrier’s operations until it demonstrates a commitment to treating Nigerian passengers in line with established aviation regulations.

“Strict enforcement will happen against this airline (Royal Air Maroc), and my department will push for a stoppage of Royal Air Maroc operations in Nigeria until they make a commitment to treat Nigerian passengers better,” he said.

“I am not the kind of public servant who is afraid to lose his job for the right reasons. I will never accept this behaviour from operators. It is not arrogance; it is simply adherence to rules that have, for ages, been treated like they don’t exist.”

Achimugu accused the airline of repeated baggage handling failures, poor customer service and delays in resolving passenger complaints, alleging that several cases were only settled after the NCAA intervened.

He also claimed that passengers affected by delayed baggage were not consistently informed on time and, in some cases, did not receive the immediate assistance required under consumer protection regulations.

The NCAA official further alleged that Royal Air Maroc repeatedly failed to honour invitations to meetings over unresolved complaints. He claimed that the airline’s Country Manager, Ahmed Boussouf, often delegated representatives who lacked the authority to make decisions.

According to Achimugu, Boussouf once responded to an invitation by saying, “Whatever you want to do, do,” which he cited as an example of the airline’s attitude towards the regulator’s complaint resolution process.

The NCAA had previously sanctioned Royal Air Maroc and other international airlines over consumer protection violations in 2025 as part of its efforts to strengthen enforcement within the aviation sector.

As of the time of filing this report, Royal Air Maroc had not issued an official response to the allegations or the NCAA’s latest warning.