NCC Announces Deadline For Mobile Operators To Update Customer Contact Details

NCC Announces Deadline For Mobile Operators To Update Customer Contact DetailsThe Nigerian Communications Commission (NCC) has issued a directive requiring all licensed telecommunications operators to update their contact details by January 9, 2025, in accordance with the Licensing Regulations of 2019.....KINDLY READ THE FULL STORY HERE▶

This move is part of the NCC’s broader efforts to enhance regulatory processes, improve oversight, and strengthen the country’s telecommunications industry. The Commission warned that failure to comply with this deadline could result in penalties, including fines, suspension, or even revocation of licenses.

Although specific sanctions have not been detailed, the NCC emphasized the importance of accurate and up-to-date contact information in ensuring smooth communication and industry responsiveness.

Reuben Mouka, Director of Public Affairs at the NCC, stated that operators must report any changes to their contact details within seven days and submit the updates via the Commission’s eServices platform at https://eservices.ncc.gov.ng.

The required details include:

•Principal place of business: Full address, including postcode, geographic coordinates, and nearby landmarks.

•Mailing address: If different from the main location.

•Email contacts: Active and accessible email addresses.

•Contact numbers: Current and functional phone numbers.

•Personnel information: Names and roles of individuals responsible for regulatory and operational matters.

The NCC reiterated that these updates are crucial for streamlining communication and fostering effective collaboration within the telecom sector.

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