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Enough Is Enough! FG Declares War On Hidden Network Failures By Telecom Giants
The Nigerian Communications Commission (NCC) has issued a new directive requiring all telecommunications providers to notify customers of any major service disruptions on their networks.....KINDLY READ THE FULL STORY HERE▶
According to a statement from Mrs. Nnenna Ukoha, Acting Head of Public Affairs at the NCC, service providers must disclose the cause of the outage, the areas affected, and the estimated timeframe for restoration.
Additionally, the NCC mandates that for planned outages, customers must receive at least one week’s advance notice.
This directive—titled “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs)”—is designed to enhance user experience, increase transparency, and ensure swift resolution of network issues.
The Commission also stated that Mobile Network Operators (MNOs), Internet Service Providers (ISPs), and others offering last-mile services are required to offer compensation, such as extended service validity, for outages that last longer than 24 hours, in line with the Consumer Code of Practice Regulations.
The directive identifies three types of major network outages:
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Widespread Disruptions – Events like fibre cuts, theft, vandalism, or natural disasters that impact at least 5% of an operator’s subscribers or affect five or more Local Government Areas (LGAs).
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Site-Based Outages – Unplanned downtimes affecting 100+ network sites, 5% of total sites, or entire clusters for 30 minutes or longer.
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Service Quality Degradation – Any decline in network performance affecting Nigeria’s 10 highest traffic states, as periodically determined by the NCC.
To improve public oversight, the NCC has launched a Major Outage Reporting Portal,The portal provides real-time updates on network issues and reveals the entities responsible for each disruption.
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