Subscribers React As Airtel Pulls Plug On Airtime, Data Credit Services

The telecom company said the decision is part of ongoing operational adjustments aimed at complying with changing regulatory requirements in Nigeria’s telecommunications sector.

In a statement released on Friday, the Director of Corporate Communications and CSR, Femi Adeniran, explained that the move is necessary to align with current industry standards and expectations.

He noted that the suspension is in line with broader efforts to meet regulatory and operational guidelines governing telecom services in the country.

Despite the pause on credit services, Airtel assured customers that its regular services remain unaffected.

Subscribers will continue to have uninterrupted access to airtime and data purchases through existing channels, with no disruption to network performance or service delivery.

Also speaking on the development, the company’s Director of Marketing, Ismail Adeshina, described the decision as a responsible step towards ensuring compliance and transparency.

He reaffirmed Airtel’s commitment to maintaining high standards while continuing to innovate within Nigeria’s digital space.

The company added that updates on the suspended services will be communicated in due course, noting that the move comes amid increased regulatory scrutiny of credit-based services in the telecom industry.