Uber Exit Sparks Fresh Trouble As FCCPC Investigates Unfulfilled Services To Nigerians

The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s decision to discontinue its operations in Nigeria, with particular attention on whether the ride-hailing company left any outstanding obligations to customers.

FCCPC Chief Executive Officer, Tunji Bello, disclosed the development in an interview with Bloomberg, stating that the regulator was reviewing the circumstances surrounding Uber’s departure from the Nigerian market.

According to Bello, the investigation would examine how the company handled pending customer-related matters, including unfulfilled services, payments and other concerns that may have remained unresolved before its exit.

The FCCPC chief said officials were particularly interested in determining whether customers with outstanding issues were adequately attended to as Uber prepared to wind down its operations.

The investigation comes shortly after Uber announced that it would cease operations in Nigeria and Uganda effective September 2, 2026.

In its announcement, the company said customers in Nigeria would no longer be able to receive rider trip requests through the Uber application from the effective date of its withdrawal.

Uber’s decision brings its 12-year presence in Nigeria to an end after the company launched its ride-hailing service in Lagos in 2014.

The FCCPC’s latest move signals increased regulatory scrutiny of the company’s departure as authorities seek to establish whether all customer obligations were properly addressed before the cessation of its services.