FirstBank Reassures Clients Of Continuous Service During System Upgrade

FirstBank Reassures Clients Of Continuous Service During System UpgradeFirstBank has assured its customers that the upcoming transition to a new cloud-based procurement and financial platform, set for Saturday, October 26, will not disrupt banking services. While the bank, which serves over 42 million customers, acknowledged potential temporary service disruptions, these will only affect vendors, not customers.....KINDLY READ THE FULL STORY HERE▶

In a statement to The PUNCH, the bank emphasized, “This transition relates solely to our platform with suppliers and does not impact banking systems, customer transactions, or channels.” The change involves migrating from the existing I-Supplier platform—an automated system connecting the bank with suppliers—to a new cloud-based platform designed for better supplier management.

This upgrade is part of FirstBank’s ongoing efforts to enhance operational efficiency and customer service. The migration will take place from October 26 to November 3, 2024, with the new platform going live on November 4, 2024, when normal operations will resume.

During this period, suppliers will be unable to access the bank’s supplier platform, but FirstBank reassured them that access will be restored afterward. This announcement comes in light of recent system upgrade challenges faced by several banks in Nigeria, raising concerns among customers.

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